All Deliveries Still Just $19.95

About Us

We Love What We Do. Finding Vendors To Deliver Your Gifts

It's hard to believe that Prime Wines is approaching it's 25th successful year online! Given the ups, downs and crashes we have seen in similar companies, we are thankful and more excited than ever to be thriving today. We realize and appreciate all the choices that you - our customer - has for purchasing wines on the Net. It is the repeat business and Prime Wine customer reviews that continues to be the cornerstone of our growth - we want you to keep coming back.

We will continue to focus all of our energy on providing you with the best experience possible. By combining unique and hard to find wines in a down-to-earth atmosphere, we are creating the ultimate wine shopping experience. We strive to create an superior online experience that offers much more than any fancy nose-in-the-air neon store can offer.

Satisfaction Guaranteed

If you try us, we hope you'll agree to make us your “store of first choice” - your first destination for finding new wine experiences and sending unique gifts to friends, family and colleagues.

Wine selection:

Our staff has been selected for their taste level, relationships, and ability to find wines that fit the desires of our customers. Equally important is their ability to describe them in such a way that customers know what the wine will taste like before they actually buy it. With more than four decades (and counting) combined experience in personal wine consulting, our buyers and professional wine consultants are constantly in touch with current tastes.

Expect great service

We are committed to providing superior customer service. We have staff available to answer questions 7 days a week. While most queries are resolved immediately during normal business hours - the remaining few receive priority treatment during weekends and on holidays.

Convenience Fast Wine Delivery

Our site is open, 24 hours a day, 365 days a year - we are as close as your computer. And, with our “Dog Drank It Guarantee”, you have 60 days to let us know if any wine was not to your liking. We are always just a phone call away.

 

Jeffrey Ibsen
Director Primewines.com

 

Two Locations - One Convenient Phone number

 

313-444-2736 Call To Order Now!

 

Prime Wines.com - Canada
1541 Star Top Rd. Unit 5
Ottawa, ON K1B5P2
 
PrimeWines.com - USA
447 Kensington Ct.
Naperville, IL 60563

Frequently Asked Questions

Contact

How can I contact Prime Wines?

Need assistance? Call us now(313) 444-2736or emailsupport@primewines.com.

Ordering

Are there any additional charges aside from the shipping fees?

No, there are no additional charges on your order. All fees are included, with no hidden costs.

Can I include a personal gift message?

Yes, you can add a personal gift message to each recipient, even to multiple recipients within the same order.

Can I make changes to my order after it has been placed, such as updating the delivery address, recipient's name, or adding more wines?

Yes, you can make changes immediately after placing an order by accessing it in your account. If more than a few hours have passed, please send your request tosupport@primewines.com. If the order has not yet shipped, we can assist you with any changes, including updating the delivery address, recipient's name, or adding more wines. Please contact us as soon as possible to ensure we can accommodate your request.

Can I place an order from outside the delivery country and send it to a recipient in Canada or the USA?

Yes, we accept orders from anywhere in the world where it is legal to place them, and we deliver to locations within the USA and Canada where alcohol delivery is permitted. You can place your order online, via email, or by calling us at (313) 444-2736.

Can I put a longer gift message than the allowed 120 characters?

Depending on the destination we can sometimes accommodate a longer message. Please send your request to support@primewines.com, we'll do our best to make an exception for you.

Can we include our business card with our order?

Yes, we can include your business cards or letterhead with any order at no extra cost. Please contact support@primewines.com for more details.

Can you ship to multiple addresses or send gifts to over 50 people?

Yes, we specialize in shipping to multiple addresses and can handle orders for any number of recipients. You can order on our site and select "ship to multiple addresses," or send us a spreadsheet, and we will handle it for you. Upload our easy order form or send us your own spreadsheet for bulk orders.

Does the delivery charge apply per bottle or per order?

Our standard delivery charge is $19.95 per location. If you're sending multiple bottles to one address, we only charge one delivery fee.

How can I submit an order via email or send my own order form?

You can place your order at primewines.com or download our easy order form and send it to support@primewines.com. Alternatively, you can send us your own order form or address list. We'll create the order(s) and send you an invoice to complete payment. For more details, visit our Bulk Gift Orders page or give us a call at (313) 444-2736.

How do I pay for the invoice you are sending?

The invoice you receive will contain a secure link to pay with credit card.

Will my order look like a gift and include my personal message?

Yes, all wines are elegantly wrapped in gift bags or wine gift boxes to create a 'gifty' appearance. You can also include a personal message with each bottle at no additional cost.

Payments

Do you accept credit cards and PayPal for payments?

Yes, we accept PayPal, American Express (Amex), Visa, Mastercard, Discover and JCB.

Where can I get invoices of my orders?

You can view your invoices by logging into your account and viewing your order history. If you need a PDF of an invoice, please contact support@primewines.com

Tracking/Delivery

Can I specify a delivery date or what is your general delivery time?

Yes, our standard delivery time is 3-6 business days, but if you have a specific delivery date requirement, please send your request to support@primewines.com. We'll make sure it gets there in time.

Is there a way to cancel my order?

Yes, you can cancel your order if it hasn't been shipped yet. Please contact us immediately to cancel. Once an order is shipped, we can no longer cancel it.

My order has not been delivered. What should I do?

We apologize for the delay. Our typical delivery time is 4-5 days. Remote areas, out-of-stock wines, or special requests may add an extra day or two. If your order is late, we can refund the shipping cost. Please contact us with any further questions.

What shipping couriers do you use?

We use FedEx, UPS, Canada Post, and CanPar to deliver our orders.

Where do you deliver wine?

We deliver nationwide in Canada and the USA, where legally permitted. Let us know your shipping location, and we will confirm if we can send your gift there. Note: No alcohol deliveries are permitted in the states of Utah, Mississippi, South Dakota, and Oklahoma.

Effortless Gifting Starts Here