All Deliveries Still Just $19.95

Easy Returns

Return Window:
You may request a return or exchange within 30 days of receiving your order.

Condition of Returned Items:
All returned wine bottles must be unopened and in their original product packaging to qualify for a refund or exchange.

Return Shipping Costs:
We cover return shipping costs if the return is due to our error. Simply contact us, and we'll handle the rest with our white-glove service. Please do not ship wine back yourself; carriers will not accept alcohol from unlicensed shippers.

How to Initiate a Return:
Call us at 313-444-2736 or email support@primewines.com to start your return. We will provide a prepaid return shipping label.

Damaged Items in Transit:
If your order arrives damaged, please provide evidence such as photos or a carrier damage report. We will replace damaged items at no charge.

Refund Timing:
Refunds are processed the same day we receive the returned item, to the original payment method.

Order Cancellations:
Orders may be cancelled for a full refund at any time before they ship. Once an order has shipped it can no longer be cancelled. It may be returned under the terms above, or, if the recipient declines delivery, it is handled as an undeliverable order.

Undeliverable Packages:
If a delivery fails because of incorrect or incomplete recipient information (for example a wrong address, a missing or incorrect phone number, no adult of legal drinking age available to sign, or the recipient declines the gift), we can reship to a corrected address for a $19.95 delivery fee, or refund the bottle price less the original $19.95 delivery fee once the shipment has been returned.
If a delivery fails because of a carrier or retailer error, we will reship or refund in full at no charge.
For reshipping, complete and verifiable delivery information is required, including the recipient’s full name, valid address, and phone number.
An adult with valid ID must be present to sign for alcohol deliveries.

Vintages and Substitutions:
Exact vintages are not guaranteed unless stated in the wine title. Where a wine is unavailable, the fulfilling retailer may substitute a comparable wine of equal or greater value. A substitution is not grounds for a return unless the replacement is unsatisfactory, in which case contact us and we will make it right.

About Our Service:
Primewines.com is a concierge gift delivery service. Orders are filled and shipped by licensed retailers in the destination country.

Contact:
Call 313-444-2736 or email support@primewines.com. See our Shipping FAQ for delivery details.

Frequently Asked Questions

Contact

How can I contact Prime Wines?

Need assistance? Call us now(313) 444-2736or emailsupport@primewines.com.

Ordering

Are there any additional charges aside from the shipping fees?

No. All prices include taxes and duties. Delivery is a flat $19.95 per address in the US and Canada. There are no hidden costs and no surprise charges at delivery.

Can I include a personal gift message?

Yes, you can add a personal gift message to each recipient, even to multiple recipients within the same order.

Can I make changes to my order after it has been placed, such as updating the delivery address, recipient's name, or adding more wines?

Yes, you can make changes immediately after placing an order by accessing it in your account. If more than a few hours have passed, please send your request tosupport@primewines.com. If the order has not yet shipped, we can assist you with any changes, including updating the delivery address, recipient's name, or adding more wines. Please contact us as soon as possible to ensure we can accommodate your request.

Can I place an order from outside the delivery country and send it to a recipient in Canada or the USA?

Yes, we accept orders from anywhere in the world where it is legal to place them, and we deliver to locations within the USA and Canada where alcohol delivery is permitted. You can place your order online, via email, or by calling us at (313) 444-2736.

Can I put a longer gift message than the allowed 120 characters?

Depending on the destination we can sometimes accommodate a longer message. Please send your request to support@primewines.com, we'll do our best to make an exception for you.

Can we include our business card with our order?

Yes, we can include your business cards or letterhead with any order at no extra cost. Please contact support@primewines.com for more details.

Can you ship to multiple addresses or send gifts to over 50 people?

Yes. You can upload one spreadsheet with any number of recipients (5 to 200 or more), across both the US and Canada, and receive a single invoice. Prime Wines handles every delivery from there. You can also select "ship to multiple addresses" when ordering on our site, or send us your own spreadsheet and we will handle it for you.

Does the delivery charge apply per bottle or per order?

Our delivery charge is a flat $19.95 per address, not per bottle. If you are sending multiple bottles to one address, you pay only one delivery fee.

How can I submit an order via email or send my own order form?

You can place your order at primewines.com or download our easy order form and send it to support@primewines.com. Alternatively, you can send us your own order form or address list. We'll create the order(s) and send you an invoice to complete payment. For more details, visit our Bulk Gift Orders page or give us a call at (313) 444-2736.

How do I pay for the invoice you are sending?

The invoice you receive will contain a secure link to pay with credit card.

Will my order look like a gift and include my personal message?

Yes, all wines are elegantly wrapped in gift bags or wine gift boxes to create a 'gifty' appearance. You can also include a personal message with each bottle at no additional cost.

Payments

Do you accept credit cards and PayPal for payments?

Yes, we accept PayPal, American Express (Amex), Visa, Mastercard, Discover and JCB.

Where can I get invoices of my orders?

You can view your invoices by logging into your account and viewing your order history. If you need a PDF of an invoice, please contact support@primewines.com

Tracking/Delivery

Can I specify a delivery date or what is your general delivery time?

Yes, our standard delivery time is 3 to 6 business days, but if you have a specific delivery date requirement, please send your request to support@primewines.com. We'll make sure it gets there in time.

Is there a way to cancel my order?

Yes, you can cancel your order if it hasn't been shipped yet. Please contact us immediately to cancel. Once an order is shipped, we can no longer cancel it.

My order has not been delivered. What should I do?

Our standard delivery time is 3 to 6 business days. Remote areas, out-of-stock wines, or special requests may add an extra day or two. If your order is late, we can refund the delivery cost. Please contact us with any questions.

What shipping couriers do you use?

We use FedEx, UPS, Canada Post, and CanPar to deliver our orders.

Where do you deliver wine?

We deliver across Canada and the USA, where legally permitted. Note: No alcohol deliveries are permitted in the states of Mississippi and Utah, or in the Northwest Territories of Canada.