Whenever possible we use private couriers.
Your gift has been wrapped and is out for delivery by our local driver.
No tracking number will be necessary.
Please call us with any questions.
Private Courier
Frequently Asked Questions
Contact
How can I contact Prime Wines?
How can I contact Prime Wines?
Need assistance? Call us now(313) 444-2736or emailsupport@primewines.com.
Ordering
Are there any additional charges aside from the shipping fees?
Are there any additional charges aside from the shipping fees?
No. All prices include taxes and duties. Delivery is a flat $19.95 per address in the US and Canada. There are no hidden costs and no surprise charges at delivery.
Can I include a personal gift message?
Can I include a personal gift message?
Yes, you can add a personal gift message to each recipient, even to multiple recipients within the same order.
Can I make changes to my order after it has been placed, such as updating the delivery address, recipient's name, or adding more wines?
Can I make changes to my order after it has been placed, such as updating the delivery address, recipient's name, or adding more wines?
Yes, you can make changes immediately after placing an order by accessing it in your account. If more than a few hours have passed, please send your request tosupport@primewines.com. If the order has not yet shipped, we can assist you with any changes, including updating the delivery address, recipient's name, or adding more wines. Please contact us as soon as possible to ensure we can accommodate your request.
Can I place an order from outside the delivery country and send it to a recipient in Canada or the USA?
Can I place an order from outside the delivery country and send it to a recipient in Canada or the USA?
Yes, we accept orders from anywhere in the world where it is legal to place them, and we deliver to locations within the USA and Canada where alcohol delivery is permitted. You can place your order online, via email, or by calling us at (313) 444-2736.
Can I put a longer gift message than the allowed 120 characters?
Can I put a longer gift message than the allowed 120 characters?
Depending on the destination we can sometimes accommodate a longer message. Please send your request to support@primewines.com, we'll do our best to make an exception for you.
Can we include our business card with our order?
Can we include our business card with our order?
Yes, we can include your business cards or letterhead with any order at no extra cost. Please contact support@primewines.com for more details.
Can you ship to multiple addresses or send gifts to over 50 people?
Can you ship to multiple addresses or send gifts to over 50 people?
Yes. You can upload one spreadsheet with any number of recipients (5 to 200 or more), across both the US and Canada, and receive a single invoice. Prime Wines handles every delivery from there. You can also select "ship to multiple addresses" when ordering on our site, or send us your own spreadsheet and we will handle it for you.
Does the delivery charge apply per bottle or per order?
Does the delivery charge apply per bottle or per order?
Our delivery charge is a flat $19.95 per address, not per bottle. If you are sending multiple bottles to one address, you pay only one delivery fee.
How can I submit an order via email or send my own order form?
How can I submit an order via email or send my own order form?
You can place your order at primewines.com or download our easy order form and send it to support@primewines.com. Alternatively, you can send us your own order form or address list. We'll create the order(s) and send you an invoice to complete payment. For more details, visit our Bulk Gift Orders page or give us a call at (313) 444-2736.
How do I pay for the invoice you are sending?
How do I pay for the invoice you are sending?
The invoice you receive will contain a secure link to pay with credit card.
Will my order look like a gift and include my personal message?
Will my order look like a gift and include my personal message?
Yes, all wines are elegantly wrapped in gift bags or wine gift boxes to create a 'gifty' appearance. You can also include a personal message with each bottle at no additional cost.
Payments
Do you accept credit cards and PayPal for payments?
Do you accept credit cards and PayPal for payments?
Yes, we accept PayPal, American Express (Amex), Visa, Mastercard, Discover and JCB.
Where can I get invoices of my orders?
Where can I get invoices of my orders?
You can view your invoices by logging into your account and viewing your order history. If you need a PDF of an invoice, please contact support@primewines.com
Tracking/Delivery
Can I specify a delivery date or what is your general delivery time?
Can I specify a delivery date or what is your general delivery time?
Yes, our standard delivery time is 3 to 6 business days, but if you have a specific delivery date requirement, please send your request to support@primewines.com. We'll make sure it gets there in time.
Is there a way to cancel my order?
Is there a way to cancel my order?
Yes, you can cancel your order if it hasn't been shipped yet. Please contact us immediately to cancel. Once an order is shipped, we can no longer cancel it.
My order has not been delivered. What should I do?
My order has not been delivered. What should I do?
Our standard delivery time is 3 to 6 business days. Remote areas, out-of-stock wines, or special requests may add an extra day or two. If your order is late, we can refund the delivery cost. Please contact us with any questions.
What shipping couriers do you use?
What shipping couriers do you use?
We use FedEx, UPS, Canada Post, and CanPar to deliver our orders.
Where do you deliver wine?
Where do you deliver wine?
We deliver nationwide in Canada and the USA, where legally permitted. Let us know your shipping location, and we will confirm if we can send your gift there. Note: No alcohol deliveries are permitted in the states of Utah, Mississippi, South Dakota, and Oklahoma.