Terms & Conditions

Terms and Conditions
Concierge Wine Delivery Service For US And Canada

Primewines.com is a service and is not a retailer.  By placing an order, you are engaging our Concierge Service to facilitate delivery of your wine gift using a licensed retailer. 

Wine may be delivered in Canada, and the USA except where prohibited by law.

Standard delivery is $19.95. While 7-10 days is considered "normal" delivery in Canada we can usually have orders completed faster. Longer delivery times generally are due to prohibitive weather conditions or delayed responses from clients when we require additional information.

Canada Post does not delivery on Saturday, Sunday or holidays. 

Wine may be sold only to persons who are at least 21 years old. In placing your order, you represent to us that you are at least 21 years old. When your wine is delivered to you, you will be required to show identification proving that you are at least 21 years old.

Exact vintages are not guaranteed unless specifically stated in the wine title. Our goal is to always provide the best vintage available. The wine label pictured on our site is for illustrative purposes only. Please contact us directly to request a specific vintage. 

There are a number of states within the United States where we are still working to establish direct delivery channels. At this time we have no wine delivery in the following states:

Alaska and Hawaii orders are shipped Air Delivery and may additional charge. We will contact you if this is necessary.

We are unable to deliver within the "Northwest Territories" of Canada at this time.

Our inventories are extensive, but not all wines are available for delivery in all states/provinces. Some retailers reserve the right to substitute comparable wine if necessary to complete an order but we always guarantee your complete satisfaction.

Most orders are shipped within 24 hours of confirmation by licensed retailers.

Wines may be delivered in the USA and Canada where permitted by law.

Orders are usually delivered UPS, Fedex Ground Service, Canada Post or Private Courier. You may expect delivery within 3-6 days if all contact information and a gift cards details completed properly.

Express Delivery may be available for some  items for an additional charge.

Same-Day / Next-Day must be arranged by contacting us directly and paying an additional private courier fee (Typically US$64)

Call us at 1-313-444-2736  for any special requests. We're here to help!

"Undelivered" orders may require this fee if they are canceled at a later date. If these orders require delivery again, additional delivery charges may be required and applied to the same credit card as the initial order. Expedited delivery requires an additional charge but the same rules apply. The buyer is responsible for all delivery charges on any package returned undelivered for any reason

The buyer is solely responsible for delivery of wine. By placing an order, you authorize us to act as an Agent on your behalf to engage retailer or other Licensee, pay for and arrange delivery via common carrier to deliver your order to your selected destination.

Some states do not allow consumers to purchase alcohol from outside of their state. PrimeWines.com markets only in those states that allow consumers to purchase wine for their own personal use. We never handle, ship deliver or take title to your merchandise.

PrimeWines.com enlists the services of 3rd party licensees to comply with wine laws and to facilitate delivery in the most efficient and cost effective manner.

If you believe that you should be able to order wine and have it delivered to you, but your state legislators will not allow it, we strongly encourage you to write and tell them that you support direct delivery.